Workskills programmes

Building a good customer experience does not happen by accident. It happens by design. – Clare Muscutt

Future Launch now offers tried and tested workshops and courses for scholars, students, interns, job-seekers, service and hospitality staff, and other customer-facing employees. Our cost-effective programmes focus on enhancing employee engagement and service delivery.

Who needs us?
The retail, service and hospitality industries, high schools, colleges, and SMEs

What we cover
1. Business etiquette essentials
2. Communications basics
3. The meaning of work – and why it matters
4. Diversity, tolerance and acceptance
5. The three principal tasks
6. The job-seeking mindset
7. The customer-centric mindset

Workshops are conducted in English and can be tailored to your specific requirements.

Good communication is the bridge between confusion and clarity. – Nat Turner

Our trainer

Shelagh Foster is the author of Your First Year of Work – A Survival Guide (Bookstorm/Macmillan), and has 20+ years’ experience training students, jobseekers, graduates and employees. Past clients include Massmart, UFS, Ina Carstens Institute, Moshel Scholarship Foundation, Vukela School, Kind Edward Highschool, Great Girls, and The Make a Difference Foundation.

‘In preparing young people for the world of work, Shelagh was utterly professional in her approach; mixing humour, common sense and evidence to both inform and inspire students who were anxious about stepping out of the comforts of campus life to start their first jobs’ – Prof Jonathan Jansen, ex-Vice Chancellor, University of the Freestate, Distinguished Professor of Education, Stellenbosch University

Kindly email Shelagh for more detailed information and costs.