{"id":846,"date":"2024-11-18T06:50:29","date_gmt":"2024-11-18T06:50:29","guid":{"rendered":"https:\/\/futurelaunch.co.za\/?page_id=846"},"modified":"2025-06-18T11:35:29","modified_gmt":"2025-06-18T11:35:29","slug":"work-skills-programmes","status":"publish","type":"page","link":"https:\/\/futurelaunch.co.za\/?page_id=846","title":{"rendered":"Work skills programmes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"846\" class=\"elementor elementor-846\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f239db9 e-con-full e-flex e-con e-parent\" data-id=\"f239db9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7e7874 elementor-widget elementor-widget-heading\" data-id=\"b7e7874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Workskills programmes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b9e163 e-con-full e-flex e-con e-parent\" data-id=\"5b9e163\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2edda5d elementor-widget elementor-widget-text-editor\" data-id=\"2edda5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&nbsp;Building a good customer experience does not happen by accident. It happens by design. \u2013 Clare Muscutt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-022ff6a e-flex e-con-boxed e-con e-parent\" data-id=\"022ff6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a16eb7f e-con-full e-flex e-con e-child\" data-id=\"a16eb7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5242596 elementor-widget elementor-widget-text-editor\" data-id=\"5242596\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Future Launch now offers tried and tested workshops and courses for scholars, students, interns, job-seekers, service and hospitality staff, and other customer-facing employees. Our cost-effective programmes focus on enhancing employee engagement and service delivery.<\/p><p><br \/>Who needs us? <br \/>The retail, service and hospitality industries, high schools, colleges, and SMEs<\/p><p>What we cover<br \/>1. Business etiquette essentials <br \/>2. Communications basics <br \/>3. The meaning of work \u2013 and why it matters<br \/>4. Diversity, tolerance and acceptance <br \/>5. The three principal tasks <br \/>6. The job-seeking mindset <br \/>7. The customer-centric mindset<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b52007 e-con-full e-flex e-con e-child\" data-id=\"9b52007\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26cf74a elementor-widget elementor-widget-text-editor\" data-id=\"26cf74a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Workshops are conducted in English and can be tailored to your specific requirements.<\/p><p>Good communication is the bridge between confusion and clarity. \u2013 Nat Turner<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5366101 e-flex e-con-boxed e-con e-parent\" data-id=\"5366101\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-546239d elementor-widget elementor-widget-heading\" data-id=\"546239d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our trainer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de1f660 e-con-full e-flex e-con e-parent\" data-id=\"de1f660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-829b3dd e-con-full e-flex e-con e-child\" data-id=\"829b3dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96a6749 elementor-widget elementor-widget-image\" data-id=\"96a6749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1229\" height=\"1536\" src=\"https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/Shelagh-SF-pic-2023-1229x1536.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-870\" alt=\"\" srcset=\"https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/Shelagh-SF-pic-2023-1229x1536.jpg 1229w, https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/Shelagh-SF-pic-2023-240x300.jpg 240w, https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/Shelagh-SF-pic-2023-819x1024.jpg 819w, https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/Shelagh-SF-pic-2023-768x960.jpg 768w, https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/Shelagh-SF-pic-2023.jpg 1280w\" sizes=\"(max-width: 1229px) 100vw, 1229px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b09c20 e-con-full e-flex e-con e-child\" data-id=\"5b09c20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-163345f elementor-widget elementor-widget-text-editor\" data-id=\"163345f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Shelagh Foster is the author of Your First Year of Work \u2013 A Survival Guide (Bookstorm\/Macmillan), and has 20+ years\u2019 experience training students, jobseekers, graduates and employees. Past clients include Massmart, UFS, Ina Carstens Institute, Moshel Scholarship Foundation, Vukela School, Kind Edward Highschool, Great Girls, and The Make a Difference Foundation.<\/p><p>\u2018In preparing young people for the world of work, Shelagh was utterly professional in her approach; mixing humour, common sense and evidence to both inform and inspire students who were anxious about stepping out of the comforts of campus life to start their first jobs\u2019 \u2013 Prof Jonathan Jansen, ex-Vice Chancellor, University of the Freestate, Distinguished Professor of Education, Stellenbosch University<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08d8b5a e-con-full e-flex e-con e-child\" data-id=\"08d8b5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f282b elementor-widget elementor-widget-image\" data-id=\"b1f282b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"312\" height=\"480\" src=\"https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/YFYoW.jpg\" class=\"attachment-medium_large size-medium_large wp-image-881\" alt=\"\" srcset=\"https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/YFYoW.jpg 312w, https:\/\/futurelaunch.co.za\/wp-content\/uploads\/2024\/11\/YFYoW-195x300.jpg 195w\" sizes=\"(max-width: 312px) 100vw, 312px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fa6add e-flex e-con-boxed e-con e-parent\" data-id=\"6fa6add\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99d19c5 elementor-widget elementor-widget-text-editor\" data-id=\"99d19c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kindly email Shelagh for more detailed information and costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a969988 e-flex e-con-boxed e-con e-parent\" data-id=\"a969988\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a298aa elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0a298aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:shelaghsef@gmail.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Email Shelagh<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Workskills programmes &nbsp;Building a good customer experience does not happen by accident. It happens by design. \u2013 Clare Muscutt Future Launch now offers tried and tested workshops and courses for scholars, students, interns, job-seekers, service and hospitality staff, and other customer-facing employees. Our cost-effective programmes focus on enhancing employee engagement and service delivery. Who needs [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-846","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Work skills programmes - futurelaunch.co.za<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/futurelaunch.co.za\/?page_id=846\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Work skills programmes - futurelaunch.co.za\" \/>\n<meta property=\"og:description\" content=\"Workskills programmes &nbsp;Building a good customer experience does not happen by accident. 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